Why Are My Reviews on My Facebook Business Page Showing Up on Desk Top Not Mobile App
Facebook reviews — officially called Facebook Recommendations — on local business organisation Pages can assistance you build your company's online reputation, expand your search visibility, and attract more customers to your business locations.
Co-ordinate to inquiry:
- Facebook holds 19% of all customer reviews . The social media platform also ranks fourth simply backside Google, Yelp, and Tripadvisor on the list of review sites people check before visiting a business. ( Online Reviews Statistics )
- 18.three% of U.S. adults made a purchase through Facebook in the final twelvemonth. ( eMarketer )
- 2 out of 3 Facebook users visit a local business organization Folio at to the lowest degree once a week. ( Hootsuite )
- 55% consider the social network as the near mutual place to acquire about new brands and products. Meanwhile, 66% are likely to share their thoughts, experiences, and opinions on their purchases on Facebook. (Facebook Reputation Direction guide)
I thing to note: If y'all oasis't done so already, we advise taking the time to learn how to claim a Facebook business organization folio .
Doing and then ensures that y'all have an official identify on Facebook where people tin can leave online reviews . For brands with multiple locations, we suggest you too check out our guide on how to manage multiple Facebook Pages with Facebook Business organization Manager .
What are Facebook Reviews / Recommendations?
For years, Facebook business Pages featured traditional online reviews and ratings. This changed in 2018, when the social network rolled out a series of visual changes and features that included "Facebook Recommendations."
With the update, Facebook followed the trends set by Netflix and YouTube by ditching the v-star rating system in favor of Yes/No options. Now, a query field appears on a business organisation Page's "Recommendations and Reviews" section with the question: "Do you lot recommend (business name)?"
Users can respond past pressing the "Yes" or "No" push and can add farther context to their recommendations with tags, photos, and more text.
Equally a local business Page owner, you will no longer meet whatever star-based reviews coming into your Page. Customers will rate your business simply by choosing whether or non they recommend information technology.
How Do I Run into Facebook Reviews and Recommendations?
If you lot're wondering how to see reviews on your Facebook business organization Folio, simply go to your Page and click the Recommendations or Reviews tab found under your profile picture. (If you lot're using Facebook Business concern Managing director , you can follow the same procedures for Pages to which you have access.)
If you lot previously enabled online reviews on your Page, Recommendations accept been automatically turned on. To make it easier to notice specific Recommendations, yous tin utilise a "most helpful" or "most recent" filter to sort all your Recommendations and ratings.
Are Facebook Recommendations Public?
All Facebook reviews and Recommendations are publicly displayed on your Page's Reviews or Recommendations tab. They cannot be set to private.
What Happened to My Ratings?
If your business managed to compile a off-white amount of Facebook reviews with high rating scores before Recommendations were rolled out, don't worry: your ratings did not go away.
They are all the same taken into account for your overall rating, which is besides still displayed on your Page. Equally for how Facebook calculates this, it'south a mixture of reviews based on the past 5-star rating system and the current Yes / No Recommendations.
How to Ready Up Facebook Reviews
By default, Facebook reviews are activated when you create a Page. If, for some reason, information technology isn't bachelor when the Page is created, you can turn it on manually via the Manage Page department on the left side of the screen. To plough on Facebook reviews:
- Go to your brand folio.
- Click on the "Settings" button on the Manage Page section.
- A new window should appear. Click on the "Templates and Tabs" section.
- Toggle the "Reviews" option to ON.
To brand information technology easier for people to get out unsolicited feedback , you should make sure that people see the Reviews section on your page. You can change the order of the sections in this area through the "Templates and Tabs" section in the Page's settings. Elevate the dotted icon next to the department name to change the order.
How Do I Answer to Facebook Reviews?
Facebook reviews and Recommendations appear like traditional posts in the Reviews section. This ways you can answer to whatsoever review on a Page past commenting on it. You can also "like" or "dearest" a Recommendation.
Earlier you lot do so, make sure you lot're responding using your brand'south Facebook account and not your personal profile.
Earlier typing a response, information technology's of import to learn how to respond to negative reviews every bit well equally positive feedback.
According to research, 44.6% of consumers are more probable to visit a business organization if information technology responds to negative reviews. Merely don't wait as well long earlier typing out a response: 53.3% expect a response from a company within vii days.
The style your brand handles criticism or praise goes a long way towards make success. Choosing the right words and taking feedback to centre can put your brand above the competition.
Tin can I Delete Facebook Reviews?
Currently, you can't delete private Facebook reviews and Recommendations from your page. If yous don't want reviews, the only option is to disable the entire characteristic. To do then:
- Go to the "Settings" section of the Manage Pages tab.
- Click on the "Templates and Tabs" push button.
- Next to the "Reviews" section, toggle the switch from On to Off.
Turning this off might not be the best idea because it removes all reviews, including the positive reviews your brand might have accumulated throughout the years. In many ways, a page with reviews is ameliorate off than one without whatsoever reviews at all. That feedback serves as valuable social proof for consumers, and they'll exist quick to dismiss a brand if it doesn't contain whatsoever consumer feedback.
If you believe a Facebook review contains spammy content or doesn't run across the terms of use and content guidelines, you lot tin send a report to Facebook .
What Companies Should Know Well-nigh Facebook Recommendations
Recommendations and reviews are geared towards making your make more than discoverable and trustworthy on Facebook.
According to the social network, having great Recommendations "may brand your Folio easier to discover in Facebook search" — like to how Google reviews can touch your local SEO operation.
Recommendations are also useful for understanding the customer experience. The updated interface encourages your customers to provide richer, more detailed feedback about their experiences.
After users make the option of recommending your business or not, they will be asked to provide additional details using tags, text, and photos. Selecting a tag will allow common themes to emerge, making it easier for potential customers to see your business concern'south highlights.
How To Get Facebook Reviews
Asking for reviews for your Facebook Page doesn't have to be hard (or awkward).
If you have your customers' contact information, y'all tin send personalized SMS messages or emails asking for their feedback. (Brand sure you become their permission to send letters to them earlier doing and so).
For those physically visiting your locations, you lot tin can requite them concrete reminders like cards or employ stickers and posters in high-traffic areas to make customers enlightened of your Facebook page.
Based on our own research, the best time to start asking for reviews is around 2-3 p.one thousand. or half dozen-seven p.m.
Regardless of when yous ask for feedback, the important affair is to keep it curt, sweet, and uncomplicated. Chop-chop tell people why yous want their feedback and provide a short link that doesn't require people to jump through multiple hoops before they can get out a Facebook review.
The Importance of Facebook Reviews
Facebook reviews, along with reviews on other business review sites , are important marketing avails for any brand. 92.four% of consumers utilise these reviews to guide their purchasing decisions. People need social proof to know if a product or service is worth the time, and more than importantly, the investment.
On a pop site such as Facebook, reviews bear plenty of weight, and you demand to use it to your reward to improve the experience, concenter more customers, and beat the contest.
Source: https://www.reviewtrackers.com/blog/facebook-reviews/
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